Helpful answers before you choose

Part of our range is handmade or hand-sewn in small workshops in Europe. This applies, among other things, to Karloova play mats, Little Lights lamps, and textiles from moi mili and Tipi.tu. We highlight the craftsmanship on items where the manufacturer has stated it. The method of production varies between products.

Yes, in selected products. Karloova's play mats are made with organic cotton. MeowBaby's Shelly series has covers made of recycled polyester, and selected soft building blocks from Gerardo’s Toys are partially made of bio-based material from sugarcane. Please see the individual item's materials: the information may apply to a specific part of the product, for example, the cover.

We provide the information that the manufacturer has given for the specific item or its materials. Information about a certified fabric does not automatically apply to all parts of the product. CE marking is also not the same as an independent quality certification. Write to us if you need further information about a specific item.

Compare the measurements on the product page with the space you have at home. Also look at materials, cleaning, and the manufacturer's recommendations regarding age and use. For play mats, the measurement is the size of the mat; the outer dimensions of a play kitchen or a bed may differ from the space the child actually uses. If you are in doubt, we are happy to help with the specific product.

That depends on the model and the chosen variant. Under Content and details, it states whether balls are included and how many. Some ball pits are sold without balls so that you can choose the colors yourself. Balls in an environmental image do not necessarily mean that they are included.

See Content and details and the chosen variant. For example, a mattress, floor mat, balls, or decorations may be shown in the photos without being included. Accessories can also be a separate product that requires a bed, a frame, or a bike you already have.

Care varies with the material. Many textiles have removable covers, but the entire product cannot necessarily be machine-washed. Read Care and use on the product page and always follow the washing instructions that come with the item.

Find play kitchens, doll prams, and pretend play under Toys & play → Kitchens & pretend play. In all products, you can combine your search with category and subcategory. Use the entire product range if you want to see items from several categories.

Size, model, material, and content can result in different prices. A larger play mat or a bed with a mattress can therefore cost more than a smaller version or a bed without a mattress. Compare the selected variant and Content and details. If you see a price difference you cannot explain, please send us the names of the two products.

The "from" price is the lowest price among the product's variants. The price you have to pay is shown when you select the size, color, or version on the product page. Check the selection and the price in the cart.

Prices are shown inclusive of applicable VAT in the currency displayed for your selected country. Delivery charges are shown separately. Check your delivery country, currency and final total at checkout before paying.

A sold-out item cannot be ordered in that particular variant. You can choose another available variant or write to us with the name of the product. We are happy to look into the possibilities, but can only promise a date once it has been confirmed.

Personal favorites with names are currently displayed as inspiration. Ordering will become available once the design, production, and delivery terms are in place. The rest of the shop has its regular product range.

Yes. We deliver to Denmark and the other 26 EU member states. Choose your country in the country selector. Shipping outside Denmark depends on your destination and the items in your basket. The final shipping charge is shown at checkout. The Danish rates and free-shipping threshold apply only to delivery in Denmark. Contact us before ordering if you need a product by a particular date.

Shipping to Denmark costs DKK 49. Free shipping on orders of DKK 499 or more after discounts. Shipping outside Denmark is calculated at checkout.

Shipping to Denmark costs DKK 49. Free shipping on orders of DKK 499 or more after discounts. Shipping outside Denmark is calculated at checkout. Items from different brands may arrive in separate parcels. You pay one combined shipping charge per order.

The expected delivery time is stated on each product page. Stock items and items made to order may have different delivery times. Therefore, check the information for each item, especially when ordering for a birthday or another specific date.

The items are sent directly from our suppliers. If you order from several brands, the items may arrive in separate packages and on different days. Delivery time and potential tracking may therefore differ for the items in the same order.

Yes, as a consumer you generally have a 30-day right of withdrawal from the receipt of the last item in your order. Notify us before the deadline and send the item back no later than 14 days after your notification. You pay the direct return shipping in case of withdrawal. Personally manufactured items may be exempt; this is stated before the purchase. See all conditions and the withdrawal form in our return and refund policy.

You have a 2-year right of complaint under the Danish Sale of Goods Act. Contact info@theoandsally.dk if you discover a defect. We pay reasonable and necessary return costs for a justified complaint.

Read Delivery & return. If you have a question about a specific item or an order, you can contact us via the contact form. Please include your order number and the product name so that we can help you further.

Contact us with your order number, the product name, and a short description of the problem. Photos of the item and the packaging can help us investigate the case. Keep the packaging until we have clarified the next step.

Contact us as soon as possible with your order number and the desired change. The possibility depends on how far the order has progressed in processing or production. We will confirm whether the change is possible.

Write to info@theoandsally.dk or use our contact form, and feel free to include the product name or your order number with your question. You do not need to share payment card details to receive help.